Sunday, June 27, 2010

Mea Culpa

If you ordered an Antarctic expedition prop set on Saturday you paid too much for shipping.

Not surprisingly, it's my fault this happened- I had set up the charges as though each package included three notebooks, which are surprisingly heavy, instead of the lighter shipping weight of one notebook, a patch, and a pin. To make up for the problem, which was totally on my end and resulted in an overcharge of $1-$1.50, I'll include an extra Miskatonic University notebook in every order made before 2100 PDT on Saturday (when I finally determined what was going on and fixed it).

I sincerely apologize for the error and hope everyone caught by it finds the extra notebook an acceptable way of making up for it. As a small operation serving a very niche market I take customer service very seriously, so I'll be happy to refund the overcharge amount to anyone that prefers that form of compensation. Please don't hesitate to contact me if you ever have a issue with an order.

5 comments:

Herr Rau said...

I don't know when exactly I placed my order (being in a different time zone), but it wouldn't matter either way. An extra notebook would come in handy, too. You're doing a great job, which I was going to say as part of my PayPal message, except there wasn't any way to. So I'm doing it now.

roofless said...

This is a testament to your integrity...Thank you sir.

Propnomicon said...

@ Herr Rau

Thank you for the kind words. I think you'll like the other extras in the package as well.

@ roofless

You're very kind. You really can't go wrong in business, or life, as long as you follow the golden rule.

Propnomicon said...

@ Herr Rau

Ack! I forgot to mention that there should be a PDT timestamp on the order confirmation mail you received from PayPal. If there isn't, there will be one on the copy I send out to confirm shipping.

James Floyd Kelly (Jim) said...

I placed an early order, but no worries... the extra notebook will be great.

Thanks for offering this set again for those of us who missed it the first time.